At The Geeks Services, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:
Eligibility for Returns
- Timeframe: You may return most items within 30 days of receipt for a full refund or exchange. After 30 days, please contact us to discuss your options.
- Condition: Items must be in their original condition, unused, and in the original packaging. Products that have been opened, used, or altered in any way are not eligible for return.
- Exclusions: Certain items, such as software, digital downloads, and customized products, are not eligible for return. Additionally, services rendered cannot be returned.
How to Initiate a Return
- Contact Us: To start a return, please email our customer service team at info@thegeeks-services.com with your order number and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Packaging: Carefully package the item, including all accessories, manuals, and original packaging. Write the RMA number on the outside of the package.
Shipping Costs
- Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or defective product).
- Original Shipping Fees: Original shipping fees are non-refundable.
Refund Process
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- If you receive a replacement item, the original item will be inspected before the replacement is sent out.
Exchanges
- If you wish to exchange an item for a different size or model, please follow the return process above. Once we receive your returned item, we will process your exchange.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@thegeeks-services.com . We may require photos of the damage for our records.
- We will provide a replacement or refund for items damaged during shipping at no additional cost to you.
Contact Us
If you have any questions or concerns regarding our return policy, please feel free to reach out to us at:
Email: info@thegeeks-services.com
Thank you for choosing The Geeks Services. We appreciate your business and are committed to ensuring your satisfaction!